Cancellation policy

Need to cancel or change your order? 

We aim to process and dispatch orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. We can cancel your order for a full refund as long as it has not yet been processed or shipped by our warehouse.

How to Request a Cancellation

Please email us urgently at support@lareinacookware.co.nz with "CANCEL" and your Order Number in the subject line so our team can catch it in time.

Already Shipped?

Once an order has been dispatched, we are unfortunately unable to cancel or modify it. However, once your cookware arrives, you are more than welcome to return it by following our 30 Day Returns policy above (please note that return shipping costs will be the responsibility of the customer).

Cancellation Refunds

If your cancellation is successful, we will immediately process a full refund to your original payment method. Please allow up to 10 working days for the funds to appear in your account, depending on your bank.